Frequently Asked Questions
Everything you need to know about your order, shipping, and our premium footwear collection.
How do I determine my correct boot size?
Most of our western and work boots run slightly larger than standard sneakers. We recommend ordering a half-size down from your athletic shoe size for a snug, secure fit. Check our detailed size guide on each product page for brand-specific measurements.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn boots in their original packaging. Please ensure you try your boots on a carpeted surface to avoid scuffing the outsoles, as we cannot accept returns on boots with visible wear.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location. Expedited shipping options are available at checkout for those who need their gear sooner.
Do you offer a warranty on your leather products?
Yes, we stand by the quality of our craftsmanship. All boots from The Boot Jack come with a 6-month manufacturer warranty covering defects in materials and workmanship under normal use.
How should I care for my new leather boots?
To extend the life of your boots, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner every 3-6 months. For suede or nubuck, use a specialized brush and water-repellent spray.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our financing partners at checkout.